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Voiswitch
Business Plan · Cloud Call Center

Cloud Call Center

Scalable customer service in the cloud.

Improve your day-to-day call center operations with solutions that scale to your business. Manage customer service across voice, messaging, email and more — with queues, recording and reporting, and easy monitoring.

Get a Call Center QuoteTalk to Voiswitch · 416-800-1110
Key Features

Everything your team needs to handle calls

  • Skills / queue-based routing

    Send each caller to the right agent or queue based on skills, so issues get solved faster.

  • IVR

    Automated menus greet callers and direct them to the right team without a live operator.

  • Live queue & agent dashboards

    See queues, wait times, and agent status in real time so you can manage the floor at a glance.

  • Call recording

    Record calls automatically or on demand for quality, training, and compliance.

  • Reporting & analytics

    Track call volume, wait times, and agent performance with clear dashboards and reports.

  • Remote-agent ready

    Agents can log in and take calls from anywhere with an internet connection.

Pricing

Simple per-agent pricing

Business

$49.99/agent/mo

  • Unlimited Canada
  • Conference bridge
  • Voicemail-to-email
  • Agent queues
  • Call recording
  • 24/7/365 support
Get a Quote

Corporate

Popular

$59.99/agent/mo

  • Unlimited North America
  • Conference bridge
  • Voicemail-to-email
  • Agent queues
  • Call recording
  • 24/7/365 support
Get a Quote

Enterprise

$89.99/agent/mo

  • Everything in Corporate
  • IP phone rental
  • 1 DID included
  • Toll-free DID (500 min)
  • IVR prompts recording
  • Dedicated support
Get a Quote

Prices per agent/month in CAD, plus applicable taxes.

Compare Plans

Feature comparison

Cloud Call Center feature comparison across Business, Corporate, and Enterprise plans
FeatureBusiness$49.99CorporatePopular$59.99Enterprise$89.99
Agent queuesIncluded in BusinessIncluded in CorporateIncluded in Enterprise
Conference bridgeIncluded in BusinessIncluded in CorporateIncluded in Enterprise
Voicemail-to-emailIncluded in BusinessIncluded in CorporateIncluded in Enterprise
Call recordingIncluded in BusinessIncluded in CorporateIncluded in Enterprise
IVR / call routingIncluded in BusinessIncluded in CorporateIncluded in Enterprise
Reporting & analyticsIncluded in BusinessIncluded in CorporateIncluded in Enterprise
24/7/365 supportIncluded in BusinessIncluded in CorporateIncluded in Enterprise
Unlimited calling — CanadaIncluded in BusinessNot included in CorporateNot included in Enterprise
Unlimited calling — Canada & USANot included in BusinessIncluded in CorporateIncluded in Enterprise
IP phone rentalNot included in BusinessNot included in CorporateIncluded in Enterprise
Direct number (DID) includedNot included in BusinessNot included in CorporateIncluded in Enterprise
Toll-free DID (500 min)Not included in BusinessNot included in CorporateIncluded in Enterprise
IVR prompts recordingNot included in BusinessNot included in CorporateIncluded in Enterprise
Dedicated supportNot included in BusinessNot included in CorporateIncluded in Enterprise
Who It's For

Built for teams that live on the phone

  • Support teams

    Route customers to the right agent, keep hold times down, and record calls for quality and training.

  • Sales teams

    Distribute inbound leads across your reps and use reporting to see who's converting and where calls drop off.

  • Busy reception & multi-agent operations

    Handle high call volume with queues, IVR menus, and live dashboards so no caller slips through the cracks.

Switching Made Simple

Switching is easier than you think.

  1. 1

    Talk to us

    A quick consultation to understand your current setup and needs.

  2. 2

    We handle the switch

    We port your existing numbers, configure your system, and train your team — designed to avoid missed calls during migration.

  3. 3

    You go live

    Up and running on a reliable business phone system, backed by local support.

Keep your existing numbers. No long-term contracts.

Get a Quote

Call center questions

How many agents are supported?
The platform scales from a couple of agents to large multi-agent teams, and you only pay per active agent per month. As you hire or grow, you can add agents — and scale back down when you need to. Tell us your team size and we'll recommend the right plan.
Do agents work remotely?
Yes. Agents can log in and take calls from anywhere with an internet connection, whether they're in the office, at home, or split across locations. Supervisors get the same live dashboards and reporting regardless of where the team is working.
Can I record calls?
Yes. Call recording is included on every Cloud Call Center plan. You can record calls automatically or on demand for quality assurance, agent training, and compliance, and access them when you need them.
Is reporting and analytics included?
Yes. Every plan includes reporting and analytics with dashboards for call volume, wait times, and agent performance, plus live queue and agent views so you can manage the floor in real time.
Related Services

Explore more Voiswitch solutions

Cloud PBX

A complete cloud phone system with no on-site hardware to maintain.

Learn more

SIP Trunks

Connect your existing PBX to flexible, lower-cost voice lines over your internet.

Learn more

AI Receptionist

Upgrade your call handling with an AI receptionist that answers in natural conversation, 24/7.

Learn more

Ready to make the switch?

Get a call center quote or talk to our team about queues, routing, and agents.

Get a Call Center QuoteCall 416-800-1110