Question 1

I have a question about my bill — where do I go?

Accepted Answer

Log in to My Billing Account to view invoices, payment history, and update your billing details. If something doesn't look right, submit a ticket or call our team and we'll walk through it with you.

Question 2

How do I reach support after hours?

Accepted Answer

Our support line is staffed 24/7/365 — call the toll-free number below any time, day or night. For non-urgent items, submitting a ticket is the fastest way to get a documented response.

Question 3

What information should I have ready when I call?

Accepted Answer

Have your account or business name handy, along with the phone number or service affected and a short description of what's happening (including any error messages). The more detail you can share up front, the faster we can help.

Question 4

How does remote support work?

Accepted Answer

When you start a remote session, a technician can securely connect to your device with your permission to diagnose and fix the issue with you in real time. You stay in control and can end the session at any time.

Question 5

Is the knowledge base free to use?

Accepted Answer

Yes. The FAQ / Knowledge Base is available any time and covers common setup, troubleshooting, and how-to questions — often the quickest way to solve something without waiting.

Voiswitch Support

FAQ / Knowledge Base

Submit a Ticket

Remote Support

Quick answers

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