Help center
Frequently Asked Questions
Quick answers about our services, switching, features, billing and support.
Getting started
What is VoIP?
VoIP (Voice over IP) means your business calls travel over your internet connection instead of traditional phone lines. You get clearer calls, lower costs, and features like auto attendants, mobile apps and voicemail-to-email.
What is Cloud PBX?
Cloud PBX is a complete business phone system hosted in the cloud instead of on hardware in your office. Voiswitch manages, updates and monitors it for you — you just use your phones and apps.
Do you offer free quotes?
Yes. Every quote is free and comes with no obligation. Use the quote form on this site or call us and we'll recommend the right setup for your business.
Do you offer plans for larger businesses?
Yes. Our plans scale from small offices to multi-location enterprises — including Corporate and Enterprise tiers, cloud call center solutions, SIP trunking and dedicated fiber internet.
Do you handle physical installations as well?
Yes. Beyond phone service, our technicians handle structured cabling, security cameras, access control, networking and on-premise PBX installations.
Switching to Voiswitch
Can I keep my current phone numbers?
Yes. In almost all cases we port your existing numbers to Voiswitch so you keep the numbers your customers know. We handle the entire porting process for you.
How long does switching take?
Most Cloud PBX setups go live within days. Number porting typically completes within a few business days once paperwork is in order — and we schedule the cutover so you don't lose calls.
Do I need to buy new phones?
Not necessarily. Many existing IP phones work with our service, and softphone apps run on computers and cell phones. If you need hardware, you can rent or buy desk phones from us — delivered pre-configured.
Do you require long-term contracts?
No. Voiswitch is month to month. We earn your business every month — you stay because the service is great, not because you're locked in.
What happens if my internet goes down?
Calls can automatically fail over — for example to a cell phone via the mobile app or a forwarding number — so your business keeps receiving calls even during an outage.
Features & service
Can my team work remotely with your phone system?
Yes. Desktop and mobile apps let staff make and take business calls anywhere. Remote and hybrid teams use the same system, extensions and features as the office.
Do you offer call recording?
Yes — automatic or on-demand call recording is available for quality, training and compliance purposes, with recordings retained for two weeks.
Can you text from a business number?
Yes. Business SMS lets you send and receive texts from your business number — useful for appointment reminders, quick replies and customer updates.
What is an AI Receptionist?
Instead of a static 'press 1' menu, an AI receptionist answers in natural conversation, handles common questions, routes callers intelligently and takes messages — 24/7. It runs as an upgrade on your Voiswitch system.
Can you integrate our phone system with our software?
Yes. We build custom integrations — CRM screen-pops, click-to-dial, automatic call logging and more. If your tool has an API, we can likely connect it.
Billing & support
How does pricing work?
Cloud PBX is priced per user per month, Cloud Call Center per agent, and SIP trunks per channel — all in CAD with no setup fees on standard plans. See each service page for tiers, or request a quote.
How do I manage my billing?
Log in to My Billing Account from the Login menu to view invoices, payment history and billing details. If something doesn't look right, submit a ticket or call us.
How do I reach support?
Support is available 24/7/365. Call 416-800-1110 or toll free 1-844-902-2448, or submit a ticket through the website and our team will follow up.
How does remote support work?
While on the phone with our technician, you download and run our SOS application. It shows a code — read it to the technician and they can securely view your system to fix the issue with you.
Will you ever ask for my passwords or payment details?
No. Voiswitch will never ask you for passwords, credit card numbers or banking details over the phone, by email or in support tickets.
Didn't find your answer?
Talk to a real person — call 416-800-1110 or send us a message.
Ready to make the switch?
Get a quote or talk to our team about the right setup for your business.