Sales, service, parts
Phone Systems for Dealerships
A dealership is several businesses sharing one phone number. Sales, service, parts and finance all have different callers, different urgency and different consequences when a call is missed — and routing them by hand at a switchboard is where most dealerships lose enquiries.
Where automotive lose calls
Four departments, one number
Callers get transferred repeatedly, or land in the wrong department and hang up.
Service advisors are with customers
The people who can answer a service question are at the desk with someone else, so calls go to voicemail during the busiest hours.
Sales enquiries are time-critical
A buyer calling about a specific vehicle is calling other dealers too. A missed call is a sale lost that day.
No accountability on missed calls
Without per-department reporting, management can't see which department is dropping enquiries.
What we set up
The parts of the system that matter for this kind of business — configured for you, not handed over as a manual.
Auto attendant with department routing
Sales, service, parts and finance each get their own path, chosen by the caller.
Ring groups per department
A service call rings every available advisor rather than one desk.
Call queues with callback
Service callers keep their place at peak times instead of redialling.
Per-department reporting
Answered and missed calls broken out by department — visibility most dealerships have never had.
Call recording
Review sales and service calls for training and to resolve disputes about what was quoted.
CRM integration
Calls log against the customer record so follow-up doesn't depend on memory.
Common questions
- Can each department have its own number and reporting?
- Yes. Sales, service, parts and finance can each have a direct number and their own ring group, with reporting broken out per department so you can see exactly where calls are being missed.
- Can we record calls for training?
- Yes, and it's configurable per department or extension. Retention is set deliberately, and where recording is used, callers can be notified as part of the greeting.
Tell us how your phones actually work today
We'll look at your current setup and tell you honestly what's worth changing — including when the answer is to keep what you have.