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Voiswitch

Customer support

Remote Support

Let a Voiswitch technician securely connect to your computer and fix the issue with you — while you watch.

Download the SOS Application

Windows application (accessmonk-support.exe) — provided by AccessMonk, our remote access platform. Only run it while on the phone with a Voiswitch technician.

How it works

1

Download the SOS app

Click the download button on this page and save the Voiswitch SOS application to your computer.

2

Run it — a code appears

Open the downloaded file. It doesn't install anything permanent — it simply starts and shows a short session code on your screen.

3

Read the code to your technician

Tell the Voiswitch technician on the phone the code you see. They connect securely, and you can watch everything they do.

Your security

  • • The session only starts when you read the code to our technician — nobody can connect without it.
  • • You see everything the technician does, and you can end the session at any time.
  • • Voiswitch will never ask for your passwords, credit card or banking details during a session.
  • • Only download the SOS app from this page, and only run it when you are on the phone with us.

Not on a call with us yet?

Remote sessions happen together with a technician. Call us first and we'll guide you from there — support is available 24/7/365.

416-800-1110

Toll free: 1-844-902-2448

Or submit a ticket and we'll reach out.